Terms & Conditions

Welcome to VapeFans.co.uk (“Website,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our website and services. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our services.

1. Eligibility

• 1.1 You must be at least 18 years old to use this Website. By using the Website, you confirm that you are of legal age in the UK to purchase and use vaping products.
• 1.2 The Website is intended for residents of the United Kingdom. We do not guarantee compliance with laws outside the UK.

2. Use of the Website

• 2.1 You agree to use the Website for lawful purposes only and not to engage in any activity that could harm the Website or its users.
• 2.2 You shall not attempt to gain unauthorized access to our systems or disrupt the Website’s functionality.
• 2.3 We reserve the right to restrict or terminate access if we suspect misuse of our Website.

3. Account Registration

• 3.1 To access certain features, you may need to create an account. You agree to provide accurate information and keep it updated.
• 3.2 You are responsible for maintaining the confidentiality of your login details and accept responsibility for all activities that occur under your account.
• 3.3 We reserve the right to terminate accounts that violate these Terms or engage in fraudulent activity.

4. Products and Services

• 4.1 Our Website may promote or sell vaping-related products. These products are intended for adult consumers only.
• 4.2 We do not make any claims regarding the safety of vaping products and encourage users to research before purchasing.
• 4.3 All product descriptions, pricing, and availability are subject to change without notice.
• 4.4 Product images on our website are for illustrative purposes. Actual product colors may vary slightly.

5. Orders and Payments

• 5.1 By placing an order, you confirm that you are legally permitted to purchase vaping products in the UK.
• 5.2 We reserve the right to refuse or cancel orders at our discretion.
• 5.3 Payments must be made through the approved payment methods on our Website. We are not responsible for any third-party payment processing issues.

6. Order Delivery

• 6.1 Delivery costs are displayed on our website during checkout. Or check our Delivery Policy for more details.
• 6.2 We aim to deliver products as soon as reasonably possible. However, delays may occasionally occur due to weather, accidents, or carrier reasons. We are not responsible for delays beyond our control. If delays occur, we will inform you and take steps to minimize the impact. If delays are substantial, you may cancel the contract for a refund.
• 6.3 If no one is available to receive the delivery, the carrier may leave a note with re-delivery or collection instructions. After three failed attempts, the products may be returned to us. If you do not re-arrange delivery or collect the products within 14 days, the goods may be returned to us. We will contact you to arrange re-delivery, which may include additional charges.
• 6.4 You are responsible for the goods upon delivery. Ownership of the goods transfers to you upon delivery.

7. Returns and Refunds

• 7.1 Our Warranty and Returns Policy is outlined separately. By purchasing, you agree to those terms.
• 7.2 We do not accept returns of used vaping products due to health and safety reasons.
• 7.3 Refunds will be processed within a reasonable timeframe and in accordance with consumer rights laws.
• 7.4 Packaging may differ from website images. Returns based on packaging discrepancies are not accepted.

8. User-Generated Content

• 8.1 Users may post reviews, comments, and other content, provided it does not violate our policies.
• 8.2 We reserve the right to remove any content deemed inappropriate, offensive, or misleading.
• 8.3 By submitting content, you grant us a non-exclusive, royalty-free license to use, modify, and distribute the content.

9. Intellectual Property

• 9.1 All content on the Website, including logos, text, images, and graphics, is our property or licensed to us and is protected by copyright and trademark laws.
• 9.2 You may not reproduce, distribute, or modify any content without prior written consent.

10. Limitation of Liability

• 10.1 We do not guarantee that the Website will be error-free or uninterrupted.
• 10.2 To the maximum extent permitted by law, we disclaim all liability for damages resulting from the use of the Website or products sold on it.

11. Indemnification

• 11.1 You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Website.

12. Privacy Policy

• 12.1 Our Privacy Policy outlines how we collect, use, and protect your data. By using the Website, you agree to our Privacy Policy.

13. Third-Party Links

• 13.1 The Website may contain links to third-party sites. We are not responsible for the content or practices of these sites.

14. Changes to These Terms

• 14.1 We reserve the right to modify these Terms at any time. Changes will be effective upon posting.
• 14.2 Your continued use of the Website after changes constitutes acceptance of the new Terms.

15. Governing Law

• 15.1 These Terms shall be governed by the laws of England and Wales.
• 15.2 Any disputes arising from these Terms shall be resolved in UK courts.

16. Contact Information

If you have any questions, please feel free to contact us:

Vape Fans UK
Email: [email protected]
Telephone: 0730 423 8599
Address: Unit 17, Barrett Industrial Park, Park Avenue, Southall, England, UB1 3AF