Frequently Asked Questions
Ordering
Simply browse our website, add your chosen products to the cart, and proceed to checkout. Follow the prompts to enter your details and complete the payment.
Yes, we offer a variety of discounts and coupons to customers who place orders at VapeFans.co.uk. If you are a new customer, you can get a 10% off coupon by subscribing to our newsletter. If you are a repeat customer who subscribes, we will provide repeat purchase discounts or coupons of up to 20% from time to time. For bulk purchases, we offer discounted prices up to 30%. In addition, during holidays, such as Christmas, New Year’s Day, Bank holidays, etc., we often publish a series of promotions on our website and social media. Therefore, subscribing to our newsletter and social media is a good choice.
Once an order is placed, we process it quickly to ensure fast delivery. If you need to cancel or modify your order, contact us immediately. Changes may not be possible if the order has already been dispatched.
No, you cannot place an order if you are under 18.
We operate a strict 18+ age verification policy in compliance with UK law. All customers must confirm their age at checkout, and we may request additional photo ID verification to ensure compliance.
Shipping
Yes. We offer same-day dispatch for orders placed before 3:00 PM (Monday – Friday).
- Orders placed before 3:00 PM will be shipped the same day (excluding Bank Holidays).
- Orders placed after 3:00 PM, on weekends, or on Bank Holidays will be dispatched on the next working day.
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
No. We currently only ship to addresses within the United Kingdom. Unfortunately, we do not offer international shipping to other countries at this time.
Yes, we offer next day delivery. Please select Royal Mail Tracked 24 as your delivery method when placing your order. Your order will be delivered the next day.
We use Royal Mail as our main carrier for UK orders.
It depends on your location and shipping method chosen. We ship from our local UK warehouse, so most orders will arrive within 1-2 days. Please note that these timelines are estimated and may be subject to unforeseen delays due to external factors beyond our control. Please check more details from our Shipping Policy page.
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center”,”_mask_position_tablet”:””,”_mask_position_mobile”:””,”_mask_position_x”:{“unit”:”%”,”size”:0,”sizes”:[]},”_mask_position_x_tablet”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_position_x_mobile”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_position_y”:{“unit”:”%”,”size”:0,”sizes”:[]},”_mask_position_y_tablet”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_position_y_mobile”:{“unit”:”px”,”size”:””,”sizes”:[]},”_mask_repeat”:”no-repeat”,”_mask_repeat_tablet”:””,”_mask_repeat_mobile”:””,”hide_desktop”:””,”hide_tablet”:””,”hide_mobile”:””,”_attributes”:””,”custom_css”:””},”defaultEditSettings”:{“defaultEditRoute”:”content”},”elements”:[],”widgetType”:”accordion”,”editSettings”:{“defaultEditRoute”:”content”,”panel”:{“activeTab”:”content”,”activeSection”:”section_title”},”activeItemIndex”:1}}]}You can check the status of your order at any time by logging into your account on our website. We also provide regular updates via email notifying you of important milestones such as order confirmations, shipments and deliveries.
Payment
We accept all major credit cards including Visa, Mastercard and American Express as acceptable payment options.
VapeFans.co.uk has SSL certificates that encrypt our online store content and provide an extra layer of payment security. We don’t store any of your credit card details. So you can rest assured to purchase and make a payment on our website.
If you’re having trouble completing your purchase, it may be due to one of the following reasons:
- Incorrect Billing Information – Ensure the billing address matches the one registered to your card. A mismatch may cause the payment to be declined.
- Card Details Error – Double-check the card number, expiry date, and CV2 (3-digit code on the back or 4-digit on the front for Amex).
- Accepted Card Types – We accept Visa, Visa Debit, Mastercard, and American Express. Ensure you’re using a supported card.
Still having issues? Contact our support team for assistance.
If you need an invoice, please contact our customer service team. We will generate an invoice for you within minutes.
Warranty
Yes! Vape Fans UK is an authorized distributor of the most popular vape brands, including Vozol, Geek Bar, Fumot, Hayati, Smok, and more. We work directly with brand manufacturers, ensuring that every vape device, pod, and e-liquid is 100% authentic.
- Officially Sourced – We work with top vape brands and trusted suppliers.
- Scratch & Verify – Many products come with authenticity codes you can check on the brand’s official website.
- No Counterfeits – We have strict quality control to ensure no fake or inferior products are sold.
If you ever have concerns about authenticity, feel free to contact our customer support team for verification.
We offer a warranty on all our products and make it as painless as possible. Please refer to our Return & Warranty Policy page for the detailed warranty timelines and conditions.
We understand that problems can occasionally occur, which is why we back all our products with a hassle-free warranty.
To start a warranty claim, all you need to do is contact our customer service via phone, email, live chat, or message. Our team will process your request as quickly as possible.
At the same time, we also recommend that you read our Return & Warranty Policy before initiating a warranty claim, which will help us process your claim more efficiently.
- If we do not require the order to be returned, the refund will generally be received within 1-3 working days after we process it.
- If the order needs to be returned, the refund will depend on the speed of the return and the condition of the returned products. After we receive the returned products and determine that they are eligible for refund, we will process the refund immediately. Usually you will receive your refund within 1-3 working days.
Still Have Question?
If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.
Vape FAQs – Everything You Need to Know
1. What is a vape?
A vape (or e-cigarette) is an electronic device that heats e-liquid to produce vapor, providing a smoke-free alternative to traditional cigarettes.
2. What types of vapes are available?
- Disposable Vapes – Pre-filled, ready to use, and requires no refilling or charging.
- Pod Systems – Compact devices with refillable or pre-filled pods.
- Vape Mods – Advanced devices with customizable settings for experienced users.
- Pen-style Vapes – Slim, rechargeable vapes with refillable tanks.
3. What is e-liquid, and what are the ingredients?
E-liquid (vape juice) is a mixture of propylene glycol (PG), vegetable glycerin (VG), nicotine, and flavoring. Some e-liquids are nicotine-free.
4. How do I choose the right nicotine strength?
- 0mg (Nicotine-Free) – For flavor and enjoyment without nicotine.
- 3mg-6mg – For light smokers or those cutting down.
- 10mg-20mg (Nic Salts) – For heavy smokers needing a strong hit.
5. How long does a disposable vape last?
It depends on puff capacity. A 600-puff disposable lasts roughly a day or two, while 10,000+ puff models can last a week or more.
6. Can I refill a disposable vape?
No, disposable vapes are designed for single use and cannot be refilled or recharged (unless specifically mentioned).
7. How do I know when to replace my vape coil or pod?
Replace your coil or pod if:
- The flavor tastes burnt or weak.
- Vapor production decreases.
- E-liquid leaks or changes color.
8. Is vaping safer than smoking?
Public Health England states vaping is 95% less harmful than smoking. However, it is not risk-free, especially for non-smokers.
9. Can I travel with my vape?
Yes, but follow airline regulations:
- Carry vapes in hand luggage (not checked baggage).
- Limit e-liquid to 100ml per container.
- Check local vaping laws before traveling.
10. Do vapes set off smoke alarms?
Vapor is less likely to trigger alarms than smoke, but strong puffs near detectors can still set them off.
11. Why is my vape leaking?
Common causes include:
- Overfilling the tank.
- Damaged or worn-out coils.
- Changes in air pressure (e.g., flying).
12. Why does my vape taste burnt?
A burnt taste is often caused by dry hits, meaning the coil is not saturated with e-liquid. Replace the coil or pod and avoid chain vaping.
13. Can I charge my vape with any charger?
Use only the recommended charger to avoid battery damage. High-powered chargers (like fast-charging phone adapters) can overheat and harm the battery.
14. How do I store my vape properly?
- Keep it upright to prevent leaks.
- Store at room temperature, away from direct sunlight.
- Keep away from children and pets.
15. How do I clean my vape device?
- Disassemble and rinse the tank with warm water.
- Wipe the connections with a dry cloth.
- Avoid water contact with the battery and electronic parts.
16. How do I dispose of a vape?
- Disposable vapes should be recycled at battery disposal points.
- Rechargeable devices can be disposed of at electronic recycling centers.
17. Is vaping allowed indoors?
Rules vary—many public places and businesses prohibit vaping. Always check local regulations.
18. Can vapes explode?
Vapes do not explode when used properly. Avoid using damaged batteries, incorrect chargers, or extreme heat exposure.
19. Do vapes have an expiration date?
Yes, e-liquids last 1-2 years. Disposables and pods also degrade over time, affecting performance.
20. Where can I buy authentic vapes in the UK?
Right here at Vape Fans UK! We stock 100% authentic products from leading brands.
Have more questions? Contact our support team for assistance!