Privacy Policy
At Vape Fans UK, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.vapefans.co.uk and purchase our products.
1. Information We Collect
When you use our website, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, and billing address.
- Payment Information: Card details processed through secure third-party payment gateways.
- Account Information: Username, password, and order history (if you create an account).
- Communication Information: Messages, emails, or live chat interactions.
- Technical Data: IP address, browser type, device information, and website usage through cookies.
2. How We Use Your Information
We collect and use your information to:
- Process and deliver your orders.
- Verify your age as required by UK law.
- Improve our website and customer experience.
- Respond to customer inquiries and provide support.
- Send promotional offers (if you have opted in).
- Prevent fraud and ensure security.
3. Sharing Your Information
We only share your data with trusted third parties necessary to provide our services, such as:
- Payment processors (Stripe, PayPal, etc.)
- Shipping companies (Royal Mail and couriers)
- Age verification services
- Analytics providers (Google Analytics)
We will never sell or rent your personal information to third parties.
4. Age Verification
To comply with UK laws, all customers must be 18 years or older to purchase vape products. We use third-party age verification services to confirm your age during the checkout process.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences
- Improve site functionality
- Analyze website traffic
You can manage your cookie preferences through your browser settings.
6. How We Protect Your Information
We take the security of your data seriously and use the following measures:
- SSL encryption for secure transactions
- Secure third-party payment gateways
- Regular website security updates
- Limited access to personal data by authorized staff only
7. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to marketing communications
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
8. Marketing Communications
If you opt-in to receive marketing emails, we will only send updates, promotions, and news related to Vape Fans UK. You can unsubscribe at any time by clicking the unsubscribe link in our emails.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: [email protected]
📞 Phone: +44 (0)1923 479 992
💬 Live Chat: Available on our website
By using our website, you agree to the terms outlined in this Privacy Policy.
11. Complaints
If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority. For example: https://ico.org.uk/make-a-complaint/]
Last updated: [03/01/2025]